Diane Brandon

Change Agent for Businesses

Corporate Seminars & Keynote Speaking

SEMINAR:  CAN YOU HEAR ME NOW?

The Art of Listening—Listening Skills in the Workplace

 

THE ART OF LISTENING—LISTENING SKILLS FOR THE WORKPLACE

 

Is money lost through misunderstandings?  Yes, listening is complicated and isn’t a totally natural or innate ability.  Listening skills CAN be developed and honed!  Hands-on exercises allow you to apply those principles and techniques.

 

TOPICS COVERED:

 

           Effective Listening

           Listening is More Critical than Ever

           What Makes Listening Difficult

           Filters and Blocks to Listening

           Poor Listening Habits

           Personal Listening Styles

           Levels of Listening

           The Vocabulary of Body Language

           Dos and Don’ts for Effective Listening

           Implications for Effective Talking

           Resolving Conflict

           How Emotions Affect Listening

           Exercises

 

Listening—So Very Critical, Yet Seemingly So Difficult

 

DIANE BRANDON

P. O. Box 16125, Durham, NC  27704

(919) 237-3204, diane at dianebrandon dot com

 

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